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HELP


INDEX OF TOPICS

Navigating the website

Using shortcuts to navigate the website

Languages

Public information and Member services

Searching for information in the entire website

Announcements

News

Publications

Articles

Events

Searching for trade related information

Searching for legal texts

Searching for Service related information

Searching for Procedures

Searching for Forms

Searching for Measures

How to download and print documents

FAQs

How to contact us

How to send us your feedback


Navigating the website

The website is easy to navigate.  Menu options are clearly displayed.  The following menus are available:

  • Under the top banner (the Main Menu)
     
  • Down the right hand side of the portal page (the Side Menu)
     
  • At the bottom of the page (the Bottom Menu)

Simply click on each option to navigate to the required page.  These options are always available on every page of the website.

Throughout the website you will find hyperlinks to other places on the website or to external websites.  These are highlighted in blue and underlined.  Click on these links to navigate to the related topic.  If the link points at an external website this will open in a separate window. Top


Using shortcuts to navigate the website

If you want to go straight to a specific website page select the Site Map option on the Bottom Menu.  The hierarchy of pages in the website is presented graphically and you can click directly on the link to the page you require. Top


Languages

There is always a primary language for the website (usually English).  The website may be set to 'multi-lanaguage' in which case there will be a pull down list of available languages under the Main Menu.   Wherever you are in the website, you can switch to another language version by selecting the language from the pulldown list.  Clicking on that flag/language will take you to the same page of the original version. Top


Public information and Member services

All the information on this website is freely available for public viewing.

However, a user can register as a member in order to take advantage of certain value added services.  See Member Services to learn how to register. Top


Searching for information in the entire website

A search facility (Search this site) is available from every page of the website on the Side Menu.

You can type any key word, part word or combination of words to search the entire contents of the website.  The results of the search will be displayed in a list and you will be able to click on each search result to hyperlink to the related topic.

If you want to search for more than one keyword you must separate them with a comma.   If you want to search for a phrase or a specific combination of keywords you must enclose the words in quotation marks.

For example, if you enter the words: tea, coffee in the search box the system will look for all the documents where the words or part-words tea OR coffee appear.  If, however, you search for “tea and coffee”, the system will look for that specific combination of words.

On every page you can search for specific words, phrases or combinations of words by typing CONTROL-F and entering the words required in the search box.

The system will highlight the words found in the entire page. Top


Announcements

The latest announcements are displayed on the Home page.  You can see a full list of announcements by clicking on More >> or by clicking on the Announcements option on the Side Menu.

On the Announcements page you have the option of searching for specific announcements by keyword, by category and by range of dates.  If you want to search by category, use the pull-down menu to choose the required category.

The results of the search will be displayed in a list.  Click on the required item to expand it. Top


News

The latest news items are displayed on the Home page.  You can see a full list of news items by clicking on More >> or by clicking on the News option on the Side Menu.

On the News page you have the option of searching for specific news items by keyword, by category and by range of dates.  If you want to search by category, use the pull-down menu to choose the required category.

The results of the search will be displayed in a list.  Click on the required item to expand it. Top


Publications

The Publications page allows you to look for on-line publications (e.g. newsletters, bulletins, brochures, etc.).

You have the option of searching for specific publications by keyword, by category and by range of dates.  If you want to search by category use the pull-down menu to choose the required category.

The results of the search will be displayed in a list.  Click on the required item to see more information about that publication or on the PDF symbol to download it.   The publication will be downloaded as a PDF file in a new window and you can either print it or save it to your computer by right-clicking on it. Top


Articles

The Articles page allows you to look for articles published on the website.

You have the option of searching for specific articles by keyword, by category and by range of dates.  If you want to search by category use the pull-down menu to choose the required category.

The results of the search will be displayed in a list.  Click on the required item to see more information about that publication or on the PDF symbol to download it.   The articles will be downloaded as a PDF file in a new window and you can either print it or save it to your computer by right-clicking on it. Top

Events

A summary of any current upcoming events is displayed on the Home page in the Side Menu.  You can see a full list of past and present events by clicking on More >>.

On the Events page you have the option of searching for specific past or present events by keyword, by category and by range of dates.  If you want to search by category use the pull-down menu to choose the required category.

The results of the search will be displayed in a list.  Click on the required item to expand it. Top


Searching for trade related information

Searching for legal texts

The website contains a full catalogue of all the legal texts relevant to trade.  These could be laws, decrees, regulations or other instruments that carry the force of law.

You can search for specific legal texts by selecting the Search Legal Texts option on the Side Menu.

On this page you have the option of searching for specific legal texts by keyword, by category (e.g. banking, tax, etc.), by type (e.g. law, decree, decision, etc.), by the agency responsible for administering that legal instrument and by range of dates.  If you want to search by category, type and/or agency use the pull-down menus to choose the required options.

The results of the search will be displayed in a list.  Click on the required item to expand it to see the full text or click on the PDF symbol to download a PDF copy. If you choose to download a PDF file this will be opened in a new window and you can either print it or save it to your computer by right-clicking on it. Top

Searching for Services related information

The website contains a list of Services categorized according to an international standards (W120).

By using the Search Services facility in the Side Menu you can look up the Service classification and the measures that relate to each service category.

The service classification conforms with the WTO's W120 standard Harmonized System (HS) standard which is structured on three Levels as in the example below:

01 - Business Services

       01A - Professional Services

                 01Aa - Legal Services

Etc...

On the Search Services page you can look up a service category by the W120 Code or by entering a key word or combination of key words or by and 'alternative code' which may be also associated with each service category.  Click on the button to select the type of search you require.

If you use the keyword search facility, enter the words you require.  The system will search for those words in the description of each Level.  The system will search both for whole words and part words. 

If you want to search for more than one keyword, you must separate the words with a comma, e.g. ‘sewage, refuse’ will return:

Service Code Alternative Code Description
06Aa   Sewage services
06Ba   Refuse disposal services
06A 9401 Sewage services
06B 9402 Refuse disposal services

 

You can also see a compete list of service categories by clicking on List All.  The Level 1 categories will be displayed.  You can expand each category to 2 further levels by clicking on it.

Measures are listed against the service category code that they apply to. At each level you can click on the service category and view the measures that apply to all services under that level. Some measures may apply to all categories of services. You can view these measures by clicking on List Measures Applicable to All ServicesTop

Searching for Procedures

If you want to find out what procedures are applicable in order to discharge various legal obligations in relation to trade, you can use the search facility by clicking on the Procedures option on the Side Menu.

On this page you have the option of searching for specific legal procedures by keyword or by category (e.g. registration, permit application, etc.).  If you want to search by category, use the pull-down menu to choose the required option.

The results of the search will be displayed in a list.  Click on the required item to expand it to see the full procedure.  You have the options of:

  • Viewing the full procedure together with the specific forms required to fulfill the procedure
     
  • Viewing the full procedure together with a list of all the commodities that that procedure applies to

The procedure will be displayed detailing every step required to discharge the procedure. Top

Searching for Forms

If you want to find out in what procedures or for what commodities a specific form is used for, you can use the search facility by clicking on the Forms option on the Side Menu.

On this page you have the option of searching for specific forms by keyword, by category (e.g. banking, tax, etc.), by agency responsible for issuing or processing the form or by range of dates of validity of the form.  If you want to search by category or agency, use the pull-down menus to choose the required option.

The results of the search will be displayed in a list.  Click on the required item to expand it to see full information about that form or download it by clicking on the PDF icon. 

When you click on the item to expand it, the system will display full information about the form together with a list of the procedures in which that form is used.  You can expand each procedure in the list by clicking on either of the following options:

  • Viewing the full procedure together with all the forms required to fulfill the procedure
     
  • Viewing the full procedure together with a list of all the commodities that that procedure applies to.

The procedure will be displayed as a graphic flowchart detailing every step required to discharge the procedure. Top

Searching for Measures

A measure is a prohibition, restriction or special requirement applicable to certain categories of services.  Typically these will be related to application for permits of licenses or business registration requirements.

If you want to find out what measures are currently in force and which service categories they apply to, you can use the search facility by clicking on the Measures option on the Side Menu.

On this page you have the option of searching for specific measures by keyword, by category (e.g. banking, tax, etc.), by agency responsible for enforcing the measure or by date of when the measure came into force. If you want to search by category or agency, use the pull-down menus to choose the required option.

The results of the search will be displayed in a list.  Click on the required item to expand it to see full information.

When you click on the item to expand it, the system will display the procedure required to comply with the measure.  You can expand the procedure by clicking on it.

he procedure will be displayed detailing every step required. Top


How to download and print documents

Throughout the website you have the option of downloading documents or some of the content you are viewing.  If you see the PDF symbol you can click on it and the document will appear in a new window.  You can then either print it or save it to your computer by using the normal browser commands.  Sometimes a document or content can be downloaded by clicking on a hyperlink.

In order to download documents you must have the latest version of Adobe Reader installed.  You can get the latest version of Adobe Reader by clicking hereTop


How to contact us

If you want to submit a query to us you can use the contact form on the Contact Us page by filling in the required fields or you can send an email directly to the email link.

After you have filled in the query fields you must enter the verification code as displayed on the screen.  The code is case sensitive.  This is in order to prevent unauthorized spam mail generated by robots. Top


FAQs

On the FAQ page you will be able to see a list of the most frequently asked questions.   On Top


How to send us your feedback

We would appreciate it if, from time to time, you could give us your feedback about this website.  The feedback helps us constantly improve the service we can provide to you. If you would like to send us a feedback please fill in the form on the Feeback page on the Bottom Menu and tick or enter all the required fields.

After you have filled in the fields on the form you must enter the verification code as displayed on the screen.  The code is case sensitive.  This is in order to prevent unauthorized spam mail generated by robots Top

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